Support
How can we help?
The fastest route is email. A person reads every message, during business hours, US Eastern time.
Please include the email address on your account and, if it is about a purchase, the Apple ID receipt or order number. Never send your password.
Quick answers
Cancel or manage a subscription
Subscriptions are managed by Apple, not by us (Forge Pulse is iPhone first, Android later). On iPhone: Settings → your name → Subscriptions → Forge Pulse → Cancel. Your access continues until the end of the period you already paid for.
Restore a purchase on a new phone
Sign in with the same Forge Pulse account, then tap Restore purchases on the plans screen, or on the subscription card at the top of the Profile tab.
Export or delete my data
In the app: Profile tab → settings gear → Privacy & security. Without an active subscription, tap Account on the plans screen to reach the same account controls. Export and deletion do not require an active subscription. Export is Export my data (CSV or JSON; you will be asked to turn on two-factor authentication first). Deletion is Delete my account. If you can no longer open the app, see how to request deletion by email.
An AI result looks wrong
AI calorie and macro results are estimates, not measurements — review and edit them before you save. If a result is off, tap Report an issue on it and pick what looks wrong so we can look.
I cannot sign in
After six wrong passwords sign-in pauses for two minutes; wait, then use Forgot password. Signed in with Apple or Google? Use the same button you used to create the account.
Can I use it instead of seeing a doctor?
No. Forge Pulse is a fitness and nutrition tracker. It does not treat or prescribe anything, and it never replaces a doctor or dietitian.